There are many factors that can affect all types of shipping like weather, Government bodies (like Port Health & HM Customs), human error, language and technical problems. A good freight forwarder will have systems in place to track shipments and will inform the customer of any delays or problems. It is impossible to guarantee all transit times but the difference between a good international freight forwarding company and a bad one can make an existing problem much worse. We can all take bad news as long as we are informed of the situation and offered the next best solution. A good freight forwarder will keep their customers informed at all times including at weekends and evenings. If handled correctly the way a freight forwarder deals with a potentially disastrous situation can cement the forwarder/client relationship.
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